Certificates :
All shipments are accompanied with health certificates for live tropical fishes from The Royal Fisheries Department of Thailand for a fee of $15 per shipment and/or (if you order freshwater plants) Phytosanitary Certificates from The Department of Agriculture of Thailand for a fee of $15 per shipment.
Price :
All prices can be found in our price list. Prices are quoted in US dollars and cents. In addition to the price of the product, we charge a packing fee US$7.50-10.00 per box depends on packing type, and US$ 1.50 per heat pack. There's also a handling fee of US$80 per shipment.
Payment :
Currently we accept both Money Order and Telegraphic Transfer (Swift).
T/T payments must be made in full to the following account:
Account Name: Mister Aqua (Thailand) Co.,Ltd.
Account No: 112-3-13969-1
Bank: Bangkok Bank
Branch: Sampeng
Swift Code: BKKBTHBK
Ordering :
Discount and Charge will be provided with our price list.
Order for fish can be packed into 1/8, 1/6, 1/4, 1/2, 3/4 or 1 box accordingly.
Delivery :
Fish are quarantined and delivered within 7 working days after full payment is received. This is to allow time for conditioning the fish for export and preparation of necessary documents. Delivery is also subject to airlines approval of shipping space and customer confirmation of shipment. You must specify at point of purchase what documents are required to avoid delay in shipment.
Packing :
Fishes are packed in polyform boxes. The dimension of the boxes is 60 x 45 x 30 cm. (About 23.6 x 17.7 x 11.8 in)
The weight per box is between 13.5 to 24kg depends on the type of fish and packing density involved.
The packing densities listed on the price list are only indications for fishes packed to endure flight duration excluding unforeseen delays during transit. We reserve the right to alter packing density according to the prevailing situations at time of packing to:
You will be advised of the changes needed to be made to packing densities before the orders are processed. Buyers bear full responsibility (without DOA guarantees) when they make requests for fixed density packing.
Guarantee & Claim :
If your fishes do not arrive alive or if they die within 24 hours after receiving them at the airport, we will replace them for FREE.
The following conditions apply:
1. You must take immediate delivery of your order upon its arrival.
2. Please make sure that your water quality is good.
3. You must acclimate the new arrival fishes.
Under normal flights/shipment conditions our records have shown more than 95% alive on arrival at destination airport.
We will replace the dead specimen on your next order. Pictures of dead fishes must be sent to us immediately within 24 hours after the receipt of the fishes. We only accept quality pictures which clearly reveal the quantity in detail. Our guarantee does not cover the cost of shipping or applicable packing charge.
The guarantee and claims are strictly valid within 24 hours after receiving the fish. Upon discovering DOAs, please report back to us with proves as soon as possible.
Please note that upon discovering evidences pointing towards fraudulences, we obtain the rights to reject the suspected claim. Please be reassured that we do not want to risk losing any honest customer, and we will not terminate a claim without obvious prove. If you have any question regarding this aspect, please contact our customer support for more information.
We reserve the right to change the above Terms and Conditions without prior notice.